Billing Terms and Conditions

This Payment Policy explains how payments are processed when shopping at Werlona.

1. Accepted Payment Methods

At Werlona, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

– American Express
– Apple Pay
– Diners Club
– Discover
– Google Pay
– Mastercard
– Shop Pay
– Visa

2. Payment Processing

• Payment must be completed at the time of checkout.
• Orders are not prepared or shipped until full payment is received.
• If your payment fails or is declined, the order will not be confirmed.
• Werlona does not store card or banking details—payments are handled securely by our payment providers.

3. Pricing & Currency

• Prices may change without prior notice.
• All customs fees and taxes are paid. The price listed on the product page is the final price.
• Standard shipping is free on all orders.

4. Secure Payment Processing

To ensure safe and secure transactions:

• Werlona uses SSL encryption across the entire website.
• All payments are processed via trusted and PCI-compliant payment gateways.
• We never store your card details or raw payment information on our servers.

5. Refunds & Chargebacks

• Refunds are issued in accordance with our Return and Refund Policy.
• If you encounter a billing error or unauthorised charge, please contact us first at support@werlona.com so we can resolve the issue promptly.
• Initiating a chargeback without contacting us may delay or complicate the resolution process.

6. Fraud Prevention

To protect our customers:

• Werlona reserves the right to cancel or place a hold on any order suspected of fraud or unauthorised activity.
• Additional verification may be required for high-value or unusual orders.

7. Legal Compliance

This Billing Policy applies to all purchases made on our website. If you have questions about payment processing or billing, please contact us at support@werlona.com.

8. Contact Us

Address: 18 Cotswold Close, Farnborough GU14 9HP, United Kingdom
Email: support@werlona.com
Phone: +447455683613

Werlona is operated by UKAUSE LTD.
Company Name: UKAUSE LTD
Company Number: 16206062

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.